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Business Principles in 2017 "Customer Focus"

Great leaders are those who ask the right questions and who have the creativity to drive innovation that grows their organization. Our 2017 blog series focuses on providing leaders of businesses with thought provoking questions to stimulate them to Assess - Reflect - Act.

Stay tune for these questions to assist in your business success. These are excerpts from "Driving Sustainability to Business Success".

Customer Focus.

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements, and strive to exceed customer expectations.


1. Does your company put customers at the center of making business decisions? How? Are objectives of the organization linked to customer need, satisfaction and expectations?

2. Who are your target clients? Who are your top ten clients?

3.Is your company rated by outside market-research firms for delivering superior customer service? What is your rating?

4.What do you monitor and measure to track and maintain high levels of customer satisfaction?

5. How has your organization demonstrated excellence in building relationships with your customers?

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