Featured Training Courses:
1. Driving Business Success - CEO's, Senior Executives
Key Principles to Drive Business Sustainability & Success
Key Questions to Assess-Reflect-Act on Business Improvement
2. Integrated Management Systems - Quality, Environment, H&S
3. Management System - Understanding ISO Revised Requirements & Implementation
Quality Management System ISO 9001
Environmental Management Systems ISO 14001
Occupational Health & Safety ISO 45001 (OHSAS 18001)
Social Responsibility ISO 26001
4. Auditing - Internal, Lead ISO 19011
Leadership, Change Management, Risk Identification - Control Plans, Emergency Preparedness
Process Audits, Audit Questions, Auditor Exam Preparation
Healthcare Waste Management
Executive Management System Coaching
Pilot Performance since 1994 has assisted business leaders (CEOs, CFOs, Board Members-Directors, Senior Executives) and Operational Managers in driving business improvement through their management system structure. We provide a series of programs for senior executives on "Driving Business Sustainability to Business Success", covering effective global business principles, practices and management system performance. Our audit reports provide insight to required improvements.
This program includes webinars, one-on-one coaching sessions and additional required support for management system effectiveness and efficiency. Pilot assists senior managers in understanding management system requirements to international standards - ISO, and the benefits of global business practice standardization. Top management will understand structures their management team has implemented to international standards - ISO and how the system supports and drives business success within their organization.
Management System Integration
Process Improvement Training
Today, companies have limited resources and need to collaborate, to be innovative and have structures in place that will provide them with the data to lead in their prosperity. Our training programs assist organizations in how to implement an integrate management system framework to meet international standards - ISO, following our proven and easy to understand "Three Step Process - Identify, Insure, Improve" TM.
We have lead organizations in North America to integrate their management systems since 2002, to identify associated risks tied with their processes, focusing on strategic projects for performance improvement and reducing duplication and costs. We provide a "Management System Makeover" TM, which utilizes the strengths and identifies the weaknesses of a company's business operations, focusing on innovative projects to improve performance in such areas as: customer satisfaction, quality control for productivity; sustainability - prevention of pollution and injury tied to health & safety; data management, nonconformance tracking & corrective actions, as well as others.
Auditor Training - ISO 19011
Management system processes need to be verified or assessed by competent auditors, to report to top management, ensuring that their management system requirements are operating effectively and efficiently driving the business to success through improvements, reducing the risk of management system failure.
Jayne Pilot has been active in the development of auditor certification and training requirements in Canada and the United States through the certification bodies. Since 1995, she has provided internal and lead auditor training for Fortune 500 companies, SME's, government, institutions, registrars and individuals.
Auditor Courses Cover: 1) Audit Program - understanding and implementation. Scheduling. Auditor's competence, skills, personal attributes, evaluation requirements. 2) Conducting Process Audits: auditing stages, methods in conducting and reporting, working documents, checklists, and sampling, objective evidence-findings. Learn by doing - workshop exercises and in-house sample audit. Note: Individuals wishing to take auditor training, must first have core training in the applicable management system standard.
Training Delivery & Development:
E-Learning - Webinars or On-line Meetings
On-site or In-house (Due to Covid, training is now only on-line - i.e. zoom)
Coaching, Professional Development
Customized Training Course Development Writing