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Companies:
SUCCESS
STORIES
1.
Hydro One - Brampton
2. Musashi Auto Parts Canada Inc.
Sustainability of our world is all of our concerns.
Pilot Performance wishes to acknowledge companies for working towards the
improvement and management of our environment and quality in products and services.
Are you a company who has made a difference? Contact us by email - jpilot@pilotims.com and share your storey.
With combined efforts we will all succeed in improving our surroundings and resources.
Hydro One, in Brampton, Ontario, Canada, one
of Pilot Performance's clients, was awarded the
Environmental Award by the Municipal Electric
Association (MEA) and its 276 electric Utilities
across Ontario, Canada.
Brampton
Hydro's winning submission was for the development
of an effective environmental management system.
Through the processs, Brampton Hydro realized
significant savings on programs.
The award
was based on degree of environmental benefits to
the utility and community; degree of innovation and
originality; how the program encourages stewardship
within the utility and community; and to what
extent the program could be adopted by other
utilities.
Most companies
are success driven, with the requirement for
profits, productivity and performance. What Model
does your company follow?
The
automotive industry has always been aware of the
need for models for success. They were at the
forefront of the quality standard with the
implementation of TS 16949 and requiring their
suppliers to register to the standard. Again the
automotive industry leads the pack with the
requirement to have their Tier 1 suppliers registered
to ISO 14001 Environmental
Management System (EMS) Standard.
Haru Ohtsuka,
President of Musashi Auto Parts Canada Inc.,
in Arthur, Ontario, Canada must be commended on
their dedication and drive to implement and
successfully register their company to ISO 14001 in
a record time period.
The company
took a team approach, managed by Keith Harris to
implement their Environmental Management System.
They began in November with training on the
Standard and Pilot's Three Step Process - Identify,
Insure, Improve © for implementation, followed
by internal and lead auditor training for their top
management. Keith Harris, Musashi's Environmental
Management Co-ordinator and Production Manager
worked to attain their goal of being registered by
May. It took them seven months to become
registered. Most companies take twelve to eigthteen
months. It shows that training and a team effort ensures implementation effectiveness.
Congratulations
Musashi to a job well done.
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Frequently Asked Questions - FAQ
Ask the Expert: jpilot@pilotims.com
Implementing Management Systems
Q: How can I help improve our business to be competitive in the global marketplace?
A: Identify the risks tied to your business and implement your management system(s) to
an international standard that includes strategic planning, implementation, monitoring, measurement and
verification (audits). It will ensure effectiveness, efficiency, conformance and compliance.
Q: To what criteria do you manage your business to?
A: When asked this question, many companies explain that they manage their
business to their corporate requirements, but can not explain what the management system
structure follows. Does this describe your company's approach? When you manage your
business to international standards, customers, clients, financial institutions,
governnment stakeholders understand the framework which you have implemented
for your business model. A management system
model implemented to ISO standards is accepted and understood around the world.
Q: What are the benefits of implementing a management system to the
recognized international standards of ISO?
A: Implementing your management system structure to international standards provides the
following advantages for you:
1) Global Competitiveness. ISO standards provide a recognized structure
for managing your business that is understood around the world. ISO establishes collective
technical standards to facilitate international commerce. Two of their standards, ISO 9001
(quality management) and ISO 14001 (environmental management) are accepted and used by over 170 countries.
2) Continual Improvement. ISO standards ensure continual improvement of your business,
supported by verification of your management system through audits.
3) Customer Satisfaction. A Quality Management System (QMS) to ISO 9001 is
recognized by industry as a model to ensure customer satisfaction and increased credibility.
Customers know that when you have a QMS in place, you have identified their requirements,
as well as legal requirements and have structures in place to manage and control the quality of the product/service.
4) Environmental Friendly Product/Service.
Consumers want the reassurance that your company has identified the environmental risks
tied with your products or services, and have reduced or eliminated them.
Financial and insurance institutions want your company to ensure management and control of these environmental risks.
The ISO 14001 standard is the one you should have in place.
5) Due Diligence, Compliance to Legal Requirements.
ISO 9001 for Quality, ISO 14001 for Environmental and OHSAS 18001 for
Occupational Health and Safety, all require your organization to identify its legal
requirements and evaluate compliance with applicable legal requirements.
A management system to ISO (or in the case of OHSAS, a BSI standard) would assist
in a defence for due diligence.
Q: What is the difference between a Business Plan and a Management System approach?
A: A "Business Plan" is a formal statement of a set of business goals and plans for reaching
these goals. It provides background information about the organization or team attempting to reach those goals.
It includes a sales and marketing plan and operating and human resources plan with an action plan.
A Business Plan can be completed at the start up of a company.
A "Management System" to ISO provides a process approach to develop, implement and improve the
effectiveness of a company’s management system, providing on-going control. It consists of three main parts:
1) IDENTIFY “Planning”:
(quality, environment, occupational health and safety) Includes identifying legal and customer
requirements; identifying risks; developing, implementing and maintaining Policy, Objectives and Targets (O&T). It is an important
part of any plan or system you create.
2) INSURE “Implementation”:
includes keeping proper documentation and records, establishing methods for operational
control, communications and training are key activities to ensure success as you implement
your system(s). Insure monitoring and measurement of key business areas-Operations,
Objectives and Targets and compliance,
3) IMPROVE:
implementing corrective/preventative actions, internal and third party
audits with Management reviews keeps your system(s) effective and efficient and continually improving.
Q: What countries lead in implementing their quality management systems to ISO 9001?
A: The top ten countries with the highest number of registration in ISO 9001 quality management
in 2006 are: China (162,259 certificates), Italy, Japan, Spain, Germany, USA(44,883 certificates), India,
United Kingdom, France and the Netherlands (18,922 certificates).
Canada had 11,917 certificates.
Many countries support their industries by providing incentives to encourage ISO registration.
Q: What does a Management System to international standards
require us to do?
A: It requires top management's commitment to establish, implement, maintain and improve
a management system, and provide the resources for its implementation. It requires that
an
organization conform to its Policy statement and demonstrate conformity to the international
standard and its own requirements, through its self-declaration or registration.
Q: How do we get started on our Management System's implementation to ISO
requirements?
A: Here are the main steps to develop your system:
1) Select the Management System implementation
Coordinator and team.
2) Obtain training on the Standard(s) and "How To Implement". This can be provided
through Pilot's E-learning, Webinars, On Site or ISO Book.
3) Perform a Gap analysis of present management system operations to identify what is missing
from your current system to close the gaps between your organization's current management system
and the Standard's requirements.
4) Follow Pilot's Three Step Implementation Plan:
Step 1-Identify (processes, risks, plans)
Step 2-Implementation and operational control (documentation, structure and responsibility,
communications, operations, etc.)
Step 3-Improve (internal audit, corrective/preventive actions, management review).
Verify your Management System using third-party audits (Self-declaration or Registration)
5) Verification - Third party audits.
Q: How long will it take to implement a management system structure to ISO?
A: The time period varies. The average time is about twelve to eighteen months,
depending on resources and training. Training decreases the time frame
required for implementation when the key management team all share the same level of understanding.
Q: What does it cost to implement a Management System to ISO?
A: Consultants'fees may range from $15,000 to $30,000 or higher, depending on the
consultant and the needs of the company implementing the system.
Implementation of management systems is a challenging project.
To assist in streamlining the process time and costs, Pilot has built resources to cost effectively
assist the individuals and small and medium sized enterprises (SME) to implement on their own,
following Pilot's "Three Step Process". The tools and training are
presented on-line in their E-Learning for ISO implementation, which costs around $2,000.
Our ISO 9001 Book covers quality management system implementation and integration with
environment, health and safety and sells for around $495. Check actual pricing by contacting us.
Q: Do we need to have our company's management system "registered"? How much does it cost?
A: A company can choose to Self-Declare or Register its management system.
For Registration, we suggest that you speak with at least three Registrars to obtain quotations.
The quotations should include both registration and surveillance audits for a three-year period.
The average cost of such a program is around $10,000.
Each Registrar has its own team of auditors and sytem for auditing your company.
Pilot has worked with many of these Registrars and can assist to select one that fits best
with your management system style.
Self-Declaration requires a one-time audit by third-party auditor(s). It is not the same as an
internal audit, which you conduct yourself before seeking to self-declare or register as conforming
to ISO. After successfully undergoing a third-party audit, your organization will receive an
audit report outline the findings of your management system to ISO's standard and your own
requirements. This information may be requested by a customer, financial institution, insurance
company, government, or any number of interested stakeholders.
Q: Does our company need to have an ISO 9001 (Quality Management System) in place before implementing an
ISO 14001 (Environmental) or OHSAS 18001 (Occupational Health and Safety)?
A: No. However, the quality management system is a process approach and provides
the base which assists a company to identify its environment and occupational health and
safety risks/hazards tied to its processes.
Q: Do we need to implement all the Management System standards separately?
A: No. If you have a management system to ISO 9001 presently, you may consider combining your
ISO 14001 and OHSAS 18001 into one. If you do not have any of the ISO management systems
in place you may want to consider creating an "integrated management system".
-- FAQs referenced from Pilot Performance Training copyright 2007, 2008
Training to Assist Foreign Professionals.
A Career in Management Systems to ISO
One of the fastest growing professions is Management Systems and auditing to international
standards. Annual growth rate for ISO 9001 in 2006 was 16%, in 2004 it was 35% and 200% in
2003, with a growth rate of 64% from year 2000.
Immigrants now account for more in the global labour work force (example: 70% of all
Canadian labour force growth is immigrants, a proportion that will grow to 100% in the
next 10 years.)
Foreign professionals such as Engineers, Managers, immigrate to other countries where their
credentials are not recognized. Sometimes it takes years of redoing qualifications.
Training in Management Systems to International Standards would provide an opportunity for
these people to enter into the job market in a timely manner. (having the background in
quality, environment, health and safety)
For further information contact Pilot Perfomance Resources Management Inc. to take your training.
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